Technical Support Engineer

Technical Support Engineer

 

Job Title: Technical Support Engineer

Due to an increase in projects, we have a fantastic opportunity for an International Technical Engineer to join our team.

The successful candidate will be joining a flexible, innovative, and extremely driven company. Our team install a range of recycling equipment worldwide.

The main duties of the role will be to provide technical support to our international partners and branches. It will also involve supporting with technical enquiries within the aftersales team. This role will be based at the CK Factory but has the requirement to travel to sites on occasion.

 

Role:

  • Attending quarterly appraisals and training reviews
  • Ensure that we adhere to site H&S
  • Build a good relationship with existing and new customers to maintain and promote the company name
  • Ensure that customer care is highly reflected throughout all aspects of work undertaken
  • Assist in supporting the CK Field Engineers
  • Provide Support to the aftersales team regarding customer enquiries
  • Provide Technical support to international dealers
  • Provide training to international dealers
  • Assist CK international branches with
    • Technical support/ Fault Finding
    • Project plan repair jobs
    • Provide documentation to support engineer
    • Request documentation changes
    • Job builds
    • Method statements
    • Identify resources required, ie labour and hire equipment
    • Job quotations
    • Part quotations

The Person:

  • Excellent time management and communication skills
  • Excellent people and interpersonal skills
  • Full Driving Licence (must not have more than 6 penalty points)
  • Valid Passport
  • Competent with reading/understanding electrical & hydraulic schematics 
  • Ability to read Engineering Drawings
  • Basic understanding of hydraulic systems
  • Basic understanding of electrical circuits
  • IT competent & literate
  • Good planning and organisational skills
  • Ability to prioritise workload and meet strict deadlines.
  • Ability to work with minimum supervision and calmly under pressure.

Additional Information:

  • Full induction and H&S training will take place at CK factory in Dungannon Co Tyrone.
  • Experience in manufacturing and heavy plant industries would be highly advantageous.

In return we can offer:

  • Death in service
  • Health Cash Plan
  • Cycle to work Scheme
  • Perks @ work - offering a wide range of discounts and offers on restaurants, cafes, hotels, gyms, retailers, day excursions, supporting our local businesses and communities
  • 'Refer a Friend' bonus scheme
  • Employee assistance programme
  • Car Leasing Scheme

 

 

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Support: +44 (0)28 8775 3966
Sales: +44 (0)28 8775 3966
38a Eglish Road, Dungannon, Co. Tyrone, N. Ireland. BT70 1LA